Careers

InterContinental Minneapolis – St. Paul Airport

Listings for Hourly Positions

Department Position Description
Food & Beverage Bartender

Part Time daytime weekends needed

Responsibilities: 

Primary function involves serving alcoholic and non-alcoholic beverages to guests. The Bartender also has the responsibility of assuring the proper functioning of the Bar, the correct mixing of drinks as specified, and the sale of alcoholic beverages in his assigned area.  Provide exceptional service to guests.  Maintain the upkeep of the bar area and preparations for next day service.  Professionally greet guests when entering the beverage outlet, provide explanations of drinks, specials and prices as requested.  Manage and control liquor costs and inventory.  Relieve and assist other bartenders.  Thorough knowledge of wines, beverages and in house outlets along with local area information. Ensure all sales are recorded accurately in the appropriate system.  Knowledge of food, spirits, wine, and beer required, as well as the ability to up-sell.

Requirements:

Previous bartending experience with general knowledge of restaurant operations preferred

Excellent verbal communication skills

Basic reading, writing, and math skills

Ability to stand for extended periods, walk, see, hear, talk, listen, reach, bend, stoop, grasp, push, pull and perform repetitive motions

Manual dexterity to use and operate equipment

Ability to work a flexible work schedule, including nights, weekends, and holidays

Apply at www.hospitalityonline.com

Culinary Restaurant Cook

Need both AM and PM Full Time

You bring the dishes that the chef creates to life. The chef relies on you to "get it right" and you take pride in making it happen. The bustle and sometimes intensity of the kitchen energizes you.  You understand that cleanliness in the kitchen and safe food handling is key. The kitchen team is tight and you're a valued player. And as a motivated active listener, you're well positioned to learn all things culinary.  

As a Cook, you will

Carefully and safely prepare food according to chef direction and as ordered by the server, taking care to portion correctly and present appealingly.

Ensure food safety by dating and rotating food containers, safely storing perishables, and maintaining a sanitary work environment.

Check pars for shift use, ensuring that correct amounts are pulled for prep and noting items that need replenishment.

Do your part to stay within budget by taking steps to control food waste, loss and usage.

A high school education or equivalent education is helpful, with a minimum of one-year food service or related experience required. The ability to operate, maintain and properly clean culinary equipment is expected. This position requires full mobility and the ability to lifting, carrying and pulling up to 40 pounds.

Apply at www.hospitalityonline.com

Guest Services Shuttle Driver

Sunday to Thursday 11pm-7am overnights

You're happiest when you're on the move. You have a friendly, helpful nature. You enjoy hearing passenger stories and sharing helpful info along the route. Traffic jam? No problem. You know the best routes for getting passengers safely to their destination and on time. Your driving record is spotless; the same way you keep the property's vehicle, because it reflects the hotel and first impressions stick. 

As a Shuttle Driver, you will

Transport guests safely to and from the property, carefully handling luggage.

Graciously welcome guests with open doors and luggage assistance.

Respond with helpful info about getting around and offer suggestions for local events and activities.

Ensure the vehicle is clean, gassed, and ready to go, noting any malfunction at the first sign.

Fundamentals:

High school education or equivalent experience is required, with prior customer service experience helpful. A CDL is helpful but not required; however, you must possess an excellent driving record. Must be comfortable driving 12 passenger shuttles and navigating through airport traffic.  Ability to drive both automatic and manual transmission vehicles required.  You must be able to communicate effectively. This position requires full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Apply at www.hospitalityonline.com

Culinary Steward Overnights

Starting at $13.50/hour 

10:30pm-7am

Job purpose

Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly prepared and beautifully presented food. Kitchen Steward are responsible for everything involved in the experience of our dining establishments to our banquets, besides actually cooking the food.

Job Overview: Kitchen Steward

Description

Kitchen Steward list of responsibilities; - Clean, sanitize, organize & maintain; (chinaware, glassware, silverware, hollowware, pots, pans, kitchen utensils) - Clean, sanitize, organize & maintain; the surrounding kitchen equipment that includes: (Dish machine, glasswasher, Stove top, flat top, grill top, fryers, ovens, Blodgett ovens, kettles, skillets, mixers, tables, exhaust hood system, refrigerators, freezers, stainless steel, etc.) – Sweep & mop work areas that includes; (main kitchen, banquets, cafeteria Altitude kitchen, loading dock, back hallway and other areas designated from management) in a timely manner. All duties are to be performed with in the guidelines of the hotel rules and regulations laid out in the Graves (MSP InterContinental Hotel) employee handbook.

Apply at www.hospitalityonline.com

Guest Services Shuttle Driver

3am-9am Monday to Friday

You're happiest when you're on the move. You have a friendly, helpful nature. You enjoy hearing passenger stories and sharing helpful info along the route. Traffic jam? No problem. You know the best routes for getting passengers safely to their destination and on time. Your driving record is spotless; the same way you keep the property's vehicle, because it reflects the hotel and first impressions stick. 

As a Shuttle Driver, you will

Transport guests safely to and from the property, carefully handling luggage.

Graciously welcome guests with open doors and luggage assistance.

Respond with helpful info about getting around and offer suggestions for local events and activities.

Ensure the vehicle is clean, gassed, and ready to go, noting any malfunction at the first sign.

Fundamentals:

High school education or equivalent experience is required, with prior customer service experience helpful. A CDL is helpful but not required; however, you must possess an excellent driving record. Must be comfortable driving 12 passenger shuttles and navigating through airport traffic.  Ability to drive both automatic and manual transmission vehicles required.  You must be able to communicate effectively. This position requires full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Apply at www.hospitalityonline.com

Culinary Steward

Position Details:

Starting at $13/hour 

3:30pm-12am

We are looking for an excellent team player with strong organizational skills to join our stewarding team.  Knowledge of hotel operations would be a great asset to the success of this individual.  You have a strong internal drive to succeed and can work independently to manage your busy day.  Our top candidate will have the ability to perform heavy lifting, be on their feet for long periods of time, and be able to make quick decisions while maintaining an efficient and safe workplace.  Tasks include washing all china, cutlery, glassware, keeping all stewarding areas clean and organized.  You will utilize proper handling of all table wares to reduce breakage, and respect the safe use of all chemicals.

Requirements:

In order to be successfully considered for this role you will have previous experience working as a cleaner, dishwasher, or steward, ideally in a similar setting.

Apply at www.hospitalityonline.com

Banquets Banquet House Attendant

3pm-11:30pm Full Time

Position Information:

The Banquet House Attendant sets up function room tables, chairs and any other necessary equipment according to prescribed layout. Assists in the presetting, serving and breakdown of all function rooms.

Requirements:

High school diploma or equivalent

Ability to read and understand the English language

Ability to safely move and set up banquet tables, chairs and equipment

Ability to stand, stoop and bend repetitively during entire shift

Ability to lift and carry tables, chairs, equipment and food service trays weighting 35+ pounds

Ability to work flexible schedule to include weekends and holidays

Apply at www.hospitalityonline.com

Culinary Banquet Cook

Starting at 17.00/hr  Full Time

As a Cook, you will

Carefully and safely prepare food according to chef direction and as ordered by the server, taking care to portion correctly and present appealingly.

Ensure food safety by dating and rotating food containers, safely storing perishables, and maintaining a sanitary work environment.

Check pars for shift use, ensuring that correct amounts are pulled for prep and noting items that need replenishment.

Do your part to stay within budget by taking steps to control food waste, loss and usage.

A high school education or equivalent education is helpful, with a minimum of one-year food service or related experience required. The ability to operate, maintain and properly clean culinary equipment is expected. This position requires full mobility and the ability to lifting, carrying and pulling up to 40 pounds.

Airport badging not required.

Apply at www.hospitalityonline.com

Housekeeping Laundry Attendant

Full Time 11-7:30 pm shift and 1:30pm-10pm shifts available

You don't have to be a traveler to understand exactly how it feels to fall into a clean bed after a long day. You appreciate the importance of clean sheets and fresh towels and take pride in your work. You also understand the importance of skillfully operating the equipment safely. As a Laundry Attendant, your efforts make all the difference for our guests.

As a Laundry Attendant, you will

Skillfully use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe.

Help ensure laundry operations run smoothly by alerting the supervisor when equipment stops working properly, if supplies are needed and when linen is damaged.

Fundamentals

Previous experience operating commercial laundry equipment is strongly desired. The ability to be understood by guests and team members is needed. This position requires continuous standing and movement, frequent bending, lifting and pulling up to 75 pounds of linen and carrying up to 50 pounds of linen during a shift.

Apply at www.hospitalityonline.com

Food and Beverage Mini Bar Attendant

Need both Full Time and Part Time day shift

1) Ensure that every customer of the Mini Bar is served per hotel standards

Possess a knowledge of all mini bar menu items

Works with front desk and housekeeping to ensure accuracy of customer billing

Maintains knowledge of inventory to respond properly to customer questions

Looks over each customer check to verify they have been billed correctly

Informs manager of any dissatisfied customer or VIP as needed

Complete daily inventory and stocking at beginning and end of each shift

2) Properly close down at the end of each shift

Completes all side work assigned during each shift

Completes any special cleaning project that is assigned during a shift

Correctly close all financial reports and check-out with the restaurant manager that is on duty

Cleans station when shift has ended

Ensure mini bar is stocked and ready for the next shift

3) Understands and enforces all policies of InterContinental MSP Airport

Understands and follows all state laws and guidelines for beverage service, including checking proper identification of all customers

4) Follows and understands all Accounting procedures of InterContinental MSP Airport

Follows all procedures of accepting personal checks from customers

Verifies all credit card slips and ensures that the customer’s signature is received

Ensures that all charges are issued to the correct customer or room

5) Meets and exceeds customer and team member expectations by providing excellent service and teamwork

Provides value added service to customers by doing whatever reasonable and possible to meet or exceed guest expectations

Communicates effectively with customers, co-workers, and supervisors

Demonstrates teamwork by cooperating and assisting co-workers as needed

Handles difficult situations effectively

Meets InterContinental MSP Airport service standards

Performs other duties as required to provide excellent service and teamwork

           6) Adheres to hotel policies and procedures

Attends work on time as scheduled

Follows hotel grooming and dress standards

Minimizes safety hazards by following all safety rules and procedures

7) Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

8) Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

9) Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

10) At all times projects a favorable image of InterContinental MSP Airport to the public

Essential Functions

1) Must possess excellent communication skills to interact effectively with customers and staff.

2) Ability to remain calm and professional with all guests.

4) Must be able to stand for extended periods of time.

5) Able to kneel, climb, squat/bend, push and pull on a day-to-day basis.

6) Able to lift up to 25 lbs on a day-to-day basis.

Apply at www.hospitalityonline.com

Food and Beverage Barista

Full Time PM Barista needed

Fundamentals 

A high school education or equivalent, with one to two years' cash handling experience is required. This position requires effective written and verbal English communication skills. The ability to answer phones and respond to guest situations is expected. This position requires continuous standing throughout the shift.

Starting at $12.75/hour

Prepare and serve specialty coffee, lattes, espressos, teas, or other beverages. Serve food such as baked goods or sandwiches to patrons.

Help ensure an exceptional guest experience by preparing all food and beverage orders, processing all checks, and handling all cash transactions accurately.

Carefully and promptly close all checks to the proper account, returning accurate change, and alerting the supervisor of any difficulty.

Ensure the cashier stand has needed supplies for smooth operation.

Graciously answer calls, helping with reservations and responding to questions with an awareness of the property facility and hours.

Apply at www.hospitalityonline.com

Guest Services Doorperson

Need Part Time PM shift

Position Summary:

Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage and parking. Guides guests to room and explains features of room. Delivers messages, packages, suitcases, etc.  Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. 

Duties & Responsibilities:

Opens doors and assist guests/visitors entering and leaving property. Monitors and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.

Ensures vehicles are parked efficiently and properly tagged with accurate guest information. Maintains security of vehicles and vehicle keys. Communicates parking procedures to guests/visitors.

Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior

Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.

Qualifications:

Two or more years related experience with guest service

Requires ability to serve needs of guest through use of the phone, computer and face-to-face interactions as well as proper and careful use of guest vehicles. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.

Requires ability to perform basic math skills such as addition, subtraction, multiplication and division. 

Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required. Requires ability to learn and explain use of internet, telephone systems, voice messaging and other room/hotel amenities of interest to guests.

Able to work independently with minimal guidance and as part of a team.

Completes required training as scheduled.

Requires valid Drivers' license in good standing with clean driving record. Requires ability to drive manual transmission vehicles.

Airport badging not required.

Apply at www.hospitalityonline.com

Listings for Salary Positions

Department Position Description
Sales Executive Meetings Manager

Executive Meeting Manager is responsible for proactively soliciting and managing small group/catering-related opportunities and servicing such accounts. Actively upsells each business opportunity to maximize revenue opportunity. This position works on all aspects of the sales process from receiving inquiry calls, booking business, confirming details and working with the group while they are on site.


Skills and Knowledge

Book repeat business by having a track record of client relationships.

Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure.

Comfortable with hotel site inspections and client presentations.

Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.

Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.

Strong communication skills (verbal, listening, writing)

Strong organization skills

Apply at www.hospitalityonline.com

Sales Director of Sales

Overall responsibility for total revenue and yield strategies, implementation and results including group and transient rooms, group food and beverage, meeting room rental, local catering, outlet, and other revenues. Strategies will include market mix, pricing, status, direct sales, marketing, and acquisition status and results. Maximize profitability for the hotel and outstanding quality service for the customers. Accountable to market performance and potential performance as well as budget, forecast, and target goals. Participate in total hotel management as a member of the hotel Executive Committee.

ESSENTIAL FUNCTIONS

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel.

• Prepare, implement and compile data for the strategic sales plan, monthly report, annual goals, sales and marketing budget, forecasts and other reports as directed/required.

• Develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management.

• Recruit, direct, manage, train and counsel sales staff. Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.

• Actively participate in sales presentations, property tours and customer meetings.

• Conduct/attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required/ requested.

• Manage/direct all advertising, public relations and promotional activities.

 Must have a minimum of 3 years Director of Sales experience in a full service hotel.

Apply at www.hospitalityonline.com